Carbide Grinder

[Highpower]

(10-13-2012, 07:38 PM)Mayhem Wrote: I'd be going back to Enco and telling them that they should meet the additional cost incurred due to their incompetence.

Exactly. Call customer service and complain Tom. Tell them you want a full refund for any costs over and above what was quoted to you originally. Ask for a supervisor if you get any resistance to your request.

I went through a similar problem when Enco shipped my mill to me. The cost of shipping was no charge, but I had to pay an additional $60 to get a lift gate delivery because I don't own a fork lift. The mill arrived in a standard 40 foot tractor-trailer with no lift gate.

I told the driver I paid for a lift gate delivery and he called the terminal dispatcher. The dispatcher in turn called Enco and chewed them a new one for not relaying that information. Finally Enco authorized a local towing company to come out with a wrecker and unload the mill from the trailer and set it in my driveway.

Don't take no for an answer. They won't like it, but they will do it (in most cases) as I have dealt with their customer service over problems a few times now. So far they have given in every time, as long as I make enough noise about it.

[TOM REED]

both by e-mail and by phone, it was their shipping dept that made the screw up, I am still going back and forth with FEDEX on the freight price but any purchases in the future will not be made unless the seller can fit it in and ship in a flat rate parcel post box and ship USMAIL!!!!!!!!!! TOM

[f350ca]

Tom sorry to hear you got bit. Thats usually what happens to me, but remember how you made out like a bandit on that other shipment.

[TOM REED]

I trued up the wheels on the grinder today, it spins up without vibration and runs very smoothly although you can see a bit of wobble in the wheel flanges just before it stops, a little tune up work on the tables and perhaps a diamond wheel and I think it will serve me fine it is just way too bad that I" got shafted on the shipping and brokerage. This was despite all my efforts to control shipping and brokerage and by the way I have sent an e-mail to ENCO customer service with a link to this thread, I will be interested to see if I hear anything from them. tom

[EdK]

Tom,

I wonder if it would have been cheaper if a member had bought it and shipped it to you. I don't know what has to go through customs so it might not have helped. Just a thought.

By the way, those green wheels that are supplied with those grinders are just green colored cement and worthless. I would invest in a decent green wheel, for carbide, or an aluminum oxide wheel, for HSS, and a diamond wheel. Just some thoughts to consider.

I have an aluminum oxide on one side and still need to get a diamond wheel for the other side.

Ed

[TOM REED]

ED I need to find a good local source for wheels, these cement wheels once dressed up don't look too bad, I ground a couple of high speed blanks and they came out quite well, perhaps I got a little better wheels with mine. tom

[EdK]

(10-15-2012, 02:11 PM)TOM REED Wrote: ED I need to find a good local source for wheels, these cement wheels once dressed up don't look too bad, I ground a couple of high speed blanks and they came out quite well, perhaps I got a little better wheels with mine. tom

Those green wheels are made for grinding carbide so I don't know how well they'll hold up grinding HSS. KBC carries the wheels to fit that grinder.

Ed

[TOM REED]

I HEARD BACK FROM MARK at ENCO CUSTOMER SERVICE he apologized for the mixup on shipping and has told me they would refund the cost of my grinder back to my credit card. This is much more than I expected and is greatly appreciated. It also shows that ENCO is really concerned with customer satisfaction. I will definitely purchase from them again with confidence, I will just be careful that most items are to be shipped parcel post or if larger by UPS.

Once again thanks ENCO especially MARK in customer service, your grinder in my opinion is a quality piece and "I rate your service and customer satisfaction as a 10 out of 10. tom

[DaveH]

Tom,
Well that is good news - just goes to show some people do care
And good for Enco

DaveH

[EdK]

With Enco, I think it's who you get stuck with in customer service. You got lucky and got a good person. That's good news!

Ed