March 23rd I took my Red Wing boots to the local store to have them resoled. The leather was in excellent condition but the soles were worn out. I was told it would take 2 weeks. Two weeks came & went so I called the store and was promptly blown off by the employee. So I decided to give it another week and visited the store claim ticket in hand. This employee promised a call from the store manager the next day.
This is the text of the complaint I filed with Red Wing Customer Service:
On March 23 I dropped off a pair of work boots at the Owensboro KY Heartland Crossing for new soles and was informed it would take two weeks. At the 2 week mark I called the store and was simply blown off with no reason given for the delay. Yesterday at the three week mark I went in person to the store to try to find out the status of my boots. The clerk was unable to find out the status of my boots and assured me the store manager would call me today. It's 1:22PM local time and I have yet to be called by the manager. To say the least I am quite disappointed in the lack of customer care by this location. The claim ticket for my boots is 507173. I expect an answer within 24 hours as to the status of my boots and when they will arrive after resoling. If the boots cannot be found I expect full replacement with boots of the equivalent model at no charge to me.
Red Wing emailed me this:
Case number 00866563 has been created and assigned to a representative for review. They will be reaching out to you as soon as possible regarding:
Long story short Red Wing lost my boots which also contained custom orthopedic inserts.
After several back & froths with RW CS they finally admitted they lost the boots. Yesterday a brand new pair arrived via Next Day Air. Style 2233 10 1/2 B width (narrow). I had also made sure CS knew I had been wearing RW boots for 52 years. I have a narrow foot and a high arch and am therefore very difficult to fit.
This AM I went to the store and received a refund ($103.60) for the resoling that did not happen. The clerk could not have been nicer. I strongly suspect Red Wing Customer Service made sure I was treated far better than before.
I'm still waiting on my inserts but I have been notified UPS will be delivering a package from Red Wing tomorrow so I'll just have to see.
I cannot seem to get my photo attached. I've gotten to the point of frustration and will try again later.
https://drive.google.com/file/d/1RGKnXKi...sp=sharing
best I can do for now
This is the text of the complaint I filed with Red Wing Customer Service:
On March 23 I dropped off a pair of work boots at the Owensboro KY Heartland Crossing for new soles and was informed it would take two weeks. At the 2 week mark I called the store and was simply blown off with no reason given for the delay. Yesterday at the three week mark I went in person to the store to try to find out the status of my boots. The clerk was unable to find out the status of my boots and assured me the store manager would call me today. It's 1:22PM local time and I have yet to be called by the manager. To say the least I am quite disappointed in the lack of customer care by this location. The claim ticket for my boots is 507173. I expect an answer within 24 hours as to the status of my boots and when they will arrive after resoling. If the boots cannot be found I expect full replacement with boots of the equivalent model at no charge to me.
Red Wing emailed me this:
Case number 00866563 has been created and assigned to a representative for review. They will be reaching out to you as soon as possible regarding:
Long story short Red Wing lost my boots which also contained custom orthopedic inserts.
After several back & froths with RW CS they finally admitted they lost the boots. Yesterday a brand new pair arrived via Next Day Air. Style 2233 10 1/2 B width (narrow). I had also made sure CS knew I had been wearing RW boots for 52 years. I have a narrow foot and a high arch and am therefore very difficult to fit.
This AM I went to the store and received a refund ($103.60) for the resoling that did not happen. The clerk could not have been nicer. I strongly suspect Red Wing Customer Service made sure I was treated far better than before.
I'm still waiting on my inserts but I have been notified UPS will be delivering a package from Red Wing tomorrow so I'll just have to see.
I cannot seem to get my photo attached. I've gotten to the point of frustration and will try again later.
https://drive.google.com/file/d/1RGKnXKi...sp=sharing
best I can do for now