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[Dr Stan]

Last week I received a safety railing for my scaffolding from Northern Tools.

Great job by UPS

 
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One railing is slightly bent, but I decided not to return it as it still assembles OK.  However all the hardware probably ended up on a warehouse floor and then a trash can. 

Northern is making things right by reimbursing me for hardware purchased locally.  The last time I had a box delivered this torn up UPS wanted to just give me a run around even though it was packaged by a UPS Store.  So I'll just deal with Northern.

On edit:  Just called Northern and they are sending me a $20.00 gift card for reimbursement.  That was easy.