11-14-2012, 11:10 AM
(11-14-2012, 08:06 AM)Highpower Wrote: They must like you Dan.
I bought a D1-4 backing plate from them that arrived with the cam pins missing from the box. They refused to just ship me the missing pins, and said I had to ship the thing back to them - but they would not ship the replacement to me until AFTER they received the returned plate.
Glad to hear they are taking care of you though.
I made a similar mistake in the early days after getting my mill. Fortunately I was using a ratchet wrench on the drawbar so no damage was done. The ratchet just spins when driven in the wrong direction. (Or unscrews the drawbar in reverse...) Cheap insurance.
They charged my card and shipped the next day. The card will be refunded when the old mill gets shipped back. They are paying for all of the shipping, I just have to transport the new and old from my work to home and back as I am reusing the shipping crate and we have a loading dock at work. I am hoping it shows up this Friday so I can get the old one shipped back early next week.
Dan
Collecting tools for 30 years.