11-13-2012, 10:19 AM
That is very good news indeed and good that you have posted this. It is always good to see a company get credit when it is due. I've had Sony fix a problem with my laptop even though it was out of warranty and have heard this from others too.
Most companies know that if they if you walk away happy with their service/product that you may tell one or two people about it. If you walk away unhappy, they know you will tell everyone you know (and even those you don't).
There was a fantastic picture some years back of an Australian Ford owner who was less than impressed with his new car and the service (or lack there of). He documented the faults, lack of service and may have even given the name of the manager and had this professionally cut out of vinyl and stuck on the rear window of his car. This complaint "sticker" took up the entire window. Wish I could find the picture.
Most companies know that if they if you walk away happy with their service/product that you may tell one or two people about it. If you walk away unhappy, they know you will tell everyone you know (and even those you don't).
There was a fantastic picture some years back of an Australian Ford owner who was less than impressed with his new car and the service (or lack there of). He documented the faults, lack of service and may have even given the name of the manager and had this professionally cut out of vinyl and stuck on the rear window of his car. This complaint "sticker" took up the entire window. Wish I could find the picture.
Hunting American dentists since 2015.